Error al cerrar winword 2000. Sistema windows 2000 Pro

Hola a todos; he probado de todo, cambiar idioma a español tradicional, actualizar
mssp3es.dll a la versión 2.0.28.13, pero el error se mantiene.

Agradecería un poco de ayuda. GRACIAS

drwtsn32.log =>

Microsoft (R) Windows 2000 (TM) versión 5.00 DrWtsn32
Copyright (C) 1985-1999 Microsoft Corp. Reservados todos los derechos.



Excepción de aplicación ocurrida:
Aplicación: (pid00)
Fecha y hora: 10/03/2005 a las 19:41:57.144
Número de excepción: c0000005 (infracción de acceso)

*-> Información del sistema <-*


Número de procesadores: 1
Tipo de procesador: x86 Family 6 Model 9 Stepping 5
Versión de Windows 2000 : 5.0
Versión actual: 2195
Service Pack: 4
Tipo actual: Uniprocessor Free



*-> Lista de tareas <-*
0 Idle.exe
8 System.exe
176 smss.exe
196 csrss.exe
216 WINLOGON.exe
244 services.exe
256 LSASS.exe
396 S24EvMon.exe
436 svchost.exe
484 svchost.exe
536 SPOOLSV.exe
564 CCEVTMGR.exe
576 NISUM.exe
668 avpcc.exe
688 CCPXYSVC.exe
712 InCDsrv.exe
772 AvpM.exe
836 NPROTECT.exe
908 nvsvc32.exe
932 RegSrvc.exe
956 regsvc.exe
980 mstask.exe
1012 NOPDB.exe
1080 winmgmt.exe
1092 svchost.exe
1136 ZCfgSvc.exe
1400 explorer.exe
1476 ltsmmsg.exe
1416 PRONoMgr.exe
1428 jusched.exe
1496 avpcc.exe
456 CCAPP.exe
1520 InCD.exe
1460 WorkFlowTray.ex.exe
1580 opware14.exe
1588 OpScheduler.exe
1608 SPrnAgent.exe
1512 acrotray.exe
1700 WINWORD.exe
1532 drwtsn32.exe
0 _Total.exe

(30000000 - 30836000)
(78460000 - 784E3000)
(78FF0000 - 79052000)
(79450000 - 7950D000)
(77120000 - 77191000)
(77F40000 - 77F7B000)
(77E10000 - 77E6F000)
(308C0000 - 30E19000)
(77A50000 - 77B3F000)
(77590000 - 777DB000)
(63180000 - 631CC000)
(716B0000 - 7173A000)
(77800000 - 7781E000)
(79520000 - 79530000)
(13D00000 - 13D29000)
(779B0000 - 77A4B000)
(77820000 - 77827000)
(75980000 - 75986000)
(00EF0000 - 010F4000)
(72C90000 - 72D20000)
(78000000 - 78045000)
(50140000 - 50157000)
(65000000 - 65264000)
(65300000 - 6532D000)
(023C0000 - 023C8000)
(773C0000 - 773D5000)
(77850000 - 7788F000)
(770A0000 - 770C3000)
(69AD0000 - 69AED000)
(77950000 - 7797B000)
(75100000 - 7510F000)
(77BF0000 - 77C01000)
(77980000 - 779A4000)
(75000000 - 75009000)
(74FE0000 - 74FF4000)
(74FD0000 - 74FD8000)
(75120000 - 7516F000)
(790D0000 - 790DF000)
(75170000 - 75176000)

Muestra de estado para identificador de subproceso 0x540

eaxˆ023800 ebx000000 ecx
eb0000 edx00000d esi1532f8 edi000000
eip153303 esp12fec0 ebp0807de0 iopl=0 nv up ei ng nz na po nc
cs1b ss23 ds23 es23 fs3b gs00 efl000286


función: <nosymbols>
001532e9 c2e797 ret 0x97e7
001532ec 0000 add [eax],al ds:88023800=??
001532ee 0000 add [eax],al ds:88023800=??
001532f0 0800 or [eax],al ds:88023800=??
001532f2 06 push es
001532f3 0000 add [eax],al ds:88023800=??
001532f5 000a add [edx],cl ds:0000000d=??
001532f7 00b801130088 add [eax+0x88001301],bh ds:10024b01=??
001532fd 48 dec eax
001532fe 1500250200 adc eax,0x22500
ERROR -> 00153303 0000 add [eax],al ds:88023800=??
00153305 005f0c add [edi+0xc],bl ds:00fd9ee6=8b
00153308 47 inc edi
00153309 7948 jns 00156a53
0015330b 37 aaa
0015330c 3a02 cmp al,[edx] ds:0000000d=??
0015330e 44 inc esp
0015330f 1200 adc al,[eax] ds:88023800=??
00153311 3000 xor [eax],al ds:88023800=??
00153313 0000 add [eax],al ds:88023800=??
00153315 0000 add [eax],al ds:88023800=??
00153317 0000 add [eax],al ds:88023800=??

*-> Seguimiento regresivo de pila <-*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Nombre función
30807DE0 00000012 00000000 00000000 0007AFDE 000003AF <nosymbols>

*-> Muestra de pilas sin procesar <-*
0012fec0 a0 06 37 30 00 00 00 65 - f8 25 16 30 00 00 00 00 ..70...e.%.0
0012fed0 22 43 a8 30 ae f6 36 30 - 84 07 eb 01 96 f1 36 30 "C.0..60..60
0012fee0 f2 65 e1 77 22 43 a8 30 - db f0 36 30 01 00 00 00 .e.w"C.0..60
0012fef0 00 00 00 00 bf 81 28 30 - 00 00 00 00 78 00 7f 00 ..(0x...
0012ff00 08 00 7f 00 34 ff 12 00 - 00 00 00 00 00 00 00 00 4...
0012ff10 00 00 00 00 34 ff 12 00 - dc 2a 16 30 69 00 63 00 4*.0i.c.
0012ff20 fe 7d 14 00 00 00 00 00 - 78 00 7f 00 08 00 7f 00 .}..x...
0012ff30 00 00 00 00 c0 ff 12 00 - e2 26 16 30 01 00 00 00 .&.0
0012ff40 00 00 00 00 fe 7d 14 00 - 00 00 00 00 69 00 63 00 .}..i.c.
0012ff50 65 00 5c 00 00 f0 fd 7f - 03 00 00 00 00 00 46 78 e.\...Fx
0012ff60 00 00 00 00 44 00 00 00 - 60 96 14 00 70 96 14 00 D...`...p...
0012ff70 88 96 14 00 00 00 00 00 - 00 00 00 00 00 00 00 00
0012ff80 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
0012ff90 01 0c 00 00 01 00 00 00 - 00 00 00 00 00 00 00 00
0012ffa0 01 00 01 00 00 00 00 00 - 4c ff 12 00 0c fb 12 00 L...
0012ffb0 e0 ff 12 00 70 1a 74 30 - 00 03 09 30 00 00 00 00 p.t0...0
0012ffc0 f0 ff 12 00 3d 89 47 79 - 69 00 63 00 65 00 5c 00 =.Gyi.c.e.\.
0012ffd0 00 f0 fd 7f 05 00 00 c0 - c8 ff 12 00 0c fb 12 00
0012ffe0 ff ff ff ff 44 1f 4a 79 - 18 2b 45 79 00 00 00 00 D.Jy.+Ey
0012fff0 00 00 00 00 00 00 00 00 - 50 26 16 30 00 00 00 00 P&.0

Muestra de estado para identificador de subproceso 0x66c

eaxw1258be ebx157088 ecx12f1e8 edx000000 esi156f28 edi000100
eipx463310 esp
78fe28 ebp
78ff74 iopl=0 nv up ei pl nz na pe nc
cs1b ss23 ds23 es23 fs38 gs00 efl000202


función: ZwReplyWaitReceivePortEx
78463305 b8ac000000 mov eax,0xac
7846330a 8d542404 lea edx,[esp+0x4] ss:02769d0f=????????
7846330e cd2e int 2e
78463310 c21400 ret 0x14

*-> Seguimiento regresivo de pila <-*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Nombre función
0178FF74 77127B4C 77125924 00156F28 77123E01 00130000
ntdll!ZwReplyWaitReceivePortEx
0178FFA8 771258D6 00156760 0178FFEC 7945B388 00157088
rpcrt4!NdrCorrelationInitialize
0178FFB4 7945B388 00157088 77123E01 00130000 00157088 rpcrt4!RpcBindingFree
0178FFEC 00000000 00000000 00000000 00000000 00000000 kernel32!lstrcmpiW

Muestra de estado para identificador de subproceso 0x6cc

eaxwab5999 ebx000102 ecxc600c4 edx000000 esix462826 edi
88ff74
eipx462831 esp
88ff60 ebp
88ff7c iopl=0 nv up ei pl nz na po nc
cs1b ss23 ds23 es23 fs38 gs00 efl000206


función: NtDelayExecution
78462826 b832000000 mov eax,0x32
7846282b 8d542404 lea edx,[esp+0x4] ss:02869e47=????????
7846282f cd2e int 2e
78462831 c20800 ret 0x8
78462834 53 push ebx
78462835 51 push ecx
78462836 6a00 push 0x0
78462838 c70701000000 mov dword ptr [edi],0x1 ds:0188ff74=dc3cba00
7846283e ff750c push dword ptr [ebp+0xc] ss:02869e62=????????
78462841 50 push eax
78462842 e879fdffff call RtlMultiByteToUnicodeN (784625c0)
78462847 e928fcffff jmp RtlConsoleMultiByteToUnicodeN+0x333
(78462474)

*-> Seguimiento regresivo de pila <-*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Nombre función
0188FF7C 7947A20E 0000EA60 00000000 77AB9967 0000EA60 ntdll!NtDelayExecution
00007530 00000000 00000000 00000000 00000000 00000000 kernel32!Sleep