Error 0x800CCC61

Buenos Días:

Buscando una solución a mi problema me he encontrado que
no soy el único. A mi me paso con un clone que compre

un mes y hasta el momento no ha tenido solución. Hice
exactamente lo mismo, borre en outlook express y lo volvi
a instalar, el office por completo lo borre, he bajado
todas las actualizaciones posibles y nada de nada. Me a
afectado en Outlook tambien. Llame a mi proveedor de
internet se hiceron pruebas desde el web mail y de todos
lados y nada. El error no me deja enviar pero si recibir.

Al parecer el error no es unico de una marca sino de
incompatibilidad de hardware o actualizxacion de BIOS.
Probe la cuenta de correo en otro equipo y funciono
perfectamente inclusive tenia las actualizaciones iguales
a las de la maquina con problemas. Esta maquina tiene el
Motherboard PC Chip M810LMR 266MHZ SND+VGA+LAN+MOD Y
PROCESADOR AMD XP-1800

NO HE TENIDO SOLUCION Y NO SE QUE HACER.

Saludos.

Voy a exponer un poco
la ENORME cantidad de pruebas que realicé. Antes que

el equipo que estoy usando es un HP business desktop

d530S

que trae instalado el Windows XP y psoteriormente

el Office XP. Tanto el Office como el Sistema Operativo
están actualizados hasta las metras:
1. Incicialmente dada la naturaleza del error me

concentré

en la verificación del SMTP de mi proveedor de

Probamos cuentas de correo que funcionaban correctamente
en otras pcs y desde otras redes y efectivamente
funcionaban bien. Esto para corroborar que las cuentas

tuvieran restricciones. Incluso Envié y recibí correo
desde una máquina de las viejas en la oficina con

2000 y office 2000 y funciona perfectamente.
2. Luego de hablar con Microsoft, Compaq, HP, etc. NADIE
pudo darme si quiera una pista del problema. Esto me

pensar que puede ser que se esté modificando algo con
alguna de las actualizaciones de seguridad o algo por el
estilo.
3. He recibido estos errores con el mismo correo y solo
presionando ENVIAR/RECIBIR varias veces:
a)La tarea 'Enviando Cuenta Prueba Unfa' ha notificado

error (0x800CCC61) : 'El servidor de correo saliente
(SMTP) ha encontrado un error interno. Si sigue

recibiendo

este mensaje, póngase en contacto con el administrador

del

servidor o con el proveedor de servicios de Internet
(ISP). El servidor respondió: [11943940-36DE-11CF-953E-
00C0A84029E9]'
b) La tarea 'Enviando Cuenta Prueba Unfa' ha notificado

el

error (0x800CCC61) : 'El servidor de correo saliente
(SMTP) ha encontrado un error interno. Si sigue

recibiendo

este mensaje, póngase en contacto con el administrador

del

servidor o con el proveedor de servicios de Internet
(ISP). El servidor respondió: 579 message content is not
acceptable here'
c) La tarea 'Enviando Cuenta Prueba Unfa' ha notificado

el

error (0x800CCC61) : 'El servidor de correo saliente
(SMTP) ha encontrado un error interno. Si sigue

recibiendo

este mensaje, póngase en contacto con el administrador

del

servidor o con el proveedor de servicios de Internet
(ISP). El servidor respondió: ?'
Lo extraño es que es con el mismo correo, la misma

y la misma sesión, solo le doy a ENVIAR/RECIBIR y cambia
la descripción del error.
4) Ese número [11943940-36DE-11CF-953E-00C0A84029E9] me
pareció conocido y busqué en el registro de Windows XP,
aparentemente está asociado con aplicaciones y archivos
gráficos por lo que revisé el contenido de uno de los
correos electrónicos y en un caso había un GIF

incrustado,

lo retiré del correo y LO ENVIO!. Sin embargo la dicha

duró mucho puesto que solo envió una vez, luego continuó
haciendo el mismo error.
5) Descartando que el Office pudiera quedar mal

instalado,

corrupto, etc. Lo desinstalé por completo y lo

Sin embargo el problema continuó y en el Outlook Express
tambien.
6) Bajé el Eudora 6.0 para probar si era problema del
cliente de correo pero nada, tambien falló. Esto me hace
pensar que el problema está debajo del cliente de red:

sistema operativo.
7) Pensé que podría ser un Virus. Sin embargo las
probabilidades son prácticamente nulas ya que estoy

detras

de un firewall y uso el Norton Corporate que actualiza

las

definiciones de virus 2 veces en cada turno del día.

De todo esto puedo afirmar:
1. Las cuentas de Correo funcionan perfectamente en

sistemas operativos.
2. El cliente de correo electrónico cualqiera que sea no
puede enviar correos.
3. El SMTP del proveedor de servicios está funcionando
correctamente.

He hecho de todo y estoy en la misma posición de conocer

a

fondo qué ocurrió y por qué. Tengo 7 máquinas iguales y
nada más de pensar que comience a generarse una falla
general me provoca ponerme a llorar.

Hoy conversé con la gente de COMPAQ por internet. Esto

fue

lo que dijeron:

-comienza aqui

[Sat, Sep 27, 2003 2:34 AM] -- Status Message
This is an automated message. Your request has been
received by the Technical Support Center and has been
queued until a support analyst is available. Support for
HP and Compaq desktops and Workstations is available 7
days a week between 6am-10pm Mountain Time. You will
receive a response to your support request within 10
minutes or less.
[Sat, Sep 27, 2003 2:34 AM] -- Status Message
Support analyst Ramesh Par has been assigned to your
request.
[Sat, Sep 27, 2003 2:34 AM] --
For your reference, your Case ID is 3203228750.
[Sat, Sep 27, 2003 2:36 AM] -- Ramesh Par
Hello Jose, Thank you for contacting HP and for your
interest in our Active Chat online support. My name is
Ramesh. I'm going to take a few moments to review the
information you submitted and will message you back,

right

here, very soon. Please add this page to your Favorites

in

case you get disconnected or close your browser so you

may

come back to this conversation.
[Sat, Sep 27, 2003 2:41 AM] -- Ramesh Par
According to the serial number provided your system is a
d530 Small Form Factor.
This system was shipped with the Windows XP professional
OS. Is this correct?
[Sat, Sep 27, 2003 2:42 AM] -- Jose Diaz
Exactly. We have to choose if it is going to be

in Spanish or English. I decided to install it in

Spanish.

[Sat, Sep 27, 2003 2:45 AM] -- Ramesh Par
Jose, when exactly the system displays the SMTP error?
Please provide the complete error message.
[Sat, Sep 27, 2003 2:47 AM] -- Jose Diaz
Ok...its really weird situation. Before i started i

like to know if is possible to "talk" trough Internet
using MSN, Netmeeting, Roger Wilco, etc.
[Sat, Sep 27, 2003 2:50 AM] -- Ramesh Par
No Jose, I will only be able to communicate with you
through Instant chat.
Sorry for any inconvenience.
[Sat, Sep 27, 2003 2:57 AM] -- Jose Diaz
Ok...no problem. I did several tests before ask for

Yesterday i spoke with some local compaq tecnicians and
didnt gave me any solutions. Today i performed a deep

test

procedures against SMTP Server, i tried the same account
in different computers and d530 models shows the same
error. This is the code:

La tarea 'Enviando Cuenta Prueba Unfa' ha notificado el
error (0x800CCC61) : 'El servidor de correo saliente
(SMTP) ha encontrado un error interno. Si sigue

recibiendo

este mensaje, póngase en contacto con el administrador

del

servidor o con el proveedor de servicios de Internet
(ISP). El servidor respondió: 579 message content is not
acceptable here'

We are completly sure that it is not the SMTP Server. I
some ocassion it displayed:


La tarea 'Enviando Cuenta Prueba Unfa' ha notificado el
error (0x800CCC61) : 'El servidor de correo saliente
(SMTP) ha encontrado un error interno. Si sigue

recibiendo

este mensaje, póngase en contacto con el administrador

del

servidor o con el proveedor de servicios de Internet
(ISP). El servidor respondió: [11943940-36DE-11CF-953E-
00C0A84029E9]'
[Sat, Sep 27, 2003 3:00 AM] -- Jose Diaz
i look for this code in the Windows Register: {11943940-
36DE-11CF-953E-00C0A84029E9} and found some associations
with graphical stuff.
[Sat, Sep 27, 2003 3:01 AM] -- Jose Diaz
I am using Office XP updated at all. (Sp2) and this

comes out in Outlook 2002.
[Sat, Sep 27, 2003 3:02 AM] -- Ramesh Par
From when are you facing this issue?
Have you down any changes to the system?
Have you installed any new hardware/software?
When exactly you get the error message?
[Sat, Sep 27, 2003 3:05 AM] -- Jose Diaz
From Monday i am dealing with this situation.
I didnt change anything in the system, hardware neither.
I got the error when I try to SEND emails. I configured
the same account in other pcs and the work fine. This
error just occurs with D530S machines.
[Sat, Sep 27, 2003 3:05 AM] -- Ramesh Par
I am not able to read the error message, since it is in
Spanish.
[Sat, Sep 27, 2003 3:06 AM] -- Jose Diaz
(they work fine...sorry) ... ok let me translate it for
you:
[Sat, Sep 27, 2003 3:09 AM] -- Jose Diaz
The task 'Sending Cuenta Prueba Unfa' has detected the
error (0x800CCC61) : 'The outgoing email server (SMTP)

has

detected an internatl error. if you continue receiving
this error, contact the server administrator or the
internet service provider (ISP). The Server answered:
[11943940-36DE-11CF-953E-00C0A84029E9]'
[Sat, Sep 27, 2003 3:11 AM] -- Jose Diaz
if you look for 0X800CCC61 specification error you found
that it is related with the hardware or enabling smtp
authentication. My smt server doesnt use any
authentication for relaying emails.
[Sat, Sep 27, 2003 3:11 AM] -- Jose Diaz
.and {11943940-36DE-11CF-953E-00C0A84029E9} is an
register id for something in Windows Register.
[Sat, Sep 27, 2003 3:15 AM] -- Jose Diaz
its really weird situationi hope you can help me.
[Sat, Sep 27, 2003 3:18 AM] -- Ramesh Par
Have you installed Office XP and the SP2 on any other
system and faced the same issue?
[Sat, Sep 27, 2003 3:20 AM] -- Jose Diaz
exactly. But it worked fine after installing all the
updates and service packs. As i said before, from monday
afternoon i am dealing with it.
[Sat, Sep 27, 2003 3:21 AM] -- Jose Diaz
i have a case number provided for the phone support...do
you want it ?
[Sat, Sep 27, 2003 3:22 AM] -- Ramesh Par
Yes
[Sat, Sep 27, 2003 3:23 AM] -- Jose Diaz
3203227662
[Sat, Sep 27, 2003 3:24 AM] -- Ramesh Par
When did you update? Is this system working fine will

the updates till monday?
[Sat, Sep 27, 2003 3:26 AM] -- Ramesh Par
The information in the case is also in Spanish.
[Sat, Sep 27, 2003 3:26 AM] -- Jose Diaz
I updated all the pcs about a 3 weeks ago and they were
working fine until monday afternoon.
[Sat, Sep 27, 2003 3:28 AM] -- Jose Diaz
they are a new brand pcs. We bought them about a month
ago.

[Sat, Sep 27, 2003 3:29 AM] -- Ramesh Par
Have you done any changes after this update?
[Sat, Sep 27, 2003 3:30 AM] -- Jose Diaz
no. I did not make any changes after.
[Sat, Sep 27, 2003 3:30 AM] -- Ramesh Par
You are facing this problem in how may system?
[Sat, Sep 27, 2003 3:31 AM] -- Jose Diaz
7 pcs. All of them are D530S.
[Sat, Sep 27, 2003 3:32 AM] -- Jose Diaz
i thought it could be the Office. So i uninstalled it

reinstalled but the problem continues.
[Sat, Sep 27, 2003 3:35 AM] -- Ramesh Par
Jose, which version of IE (internet explorer) is

installed

in the system?
[Sat, Sep 27, 2003 3:38 AM] -- Jose Diaz
let me check ... iam not at office now but i can

entablish

remote desktop connection ...it is:
6.0.2800.1106.xpsp2.030422-1633
[Sat, Sep 27, 2003 3:39 AM] -- Jose Diaz
(thank you for your help)
[Sat, Sep 27, 2003 3:47 AM] -- Jose Diaz
(i am still here :) )
[Sat, Sep 27, 2003 3:50 AM] -- Ramesh Par
We suggest that you update the IE with the latest

IE 6.0 and check for th existenceof th e issue.
[Sat, Sep 27, 2003 3:52 AM] -- Jose Diaz
which one is the latest version of Internet Explorer?,

not 6.0 ?, what does it got to do with outlook 2002?
[Sat, Sep 27, 2003 3:54 AM] -- Ramesh Par
Sorry form the miss communication.
[Sat, Sep 27, 2003 3:54 AM] -- Jose Diaz
I am checking Microsoft webpage and i have installed the
latest and updated version of Internet Explorer. So what

i

have to do then?
[Sat, Sep 27, 2003 3:58 AM] -- Ramesh Par
Have you updated the BIOS?
[Sat, Sep 27, 2003 3:59 AM] -- Jose Diaz
not at all. As i said the computers are new and we didnt
receive any information about updating the bios.
[Sat, Sep 27, 2003 4:01 AM] -- Ramesh Par
However, we suggest that you update the BIOS and check

for

the existence of the issue.
[Sat, Sep 27, 2003 4:03 AM] -- Jose Diaz
where can i get the flash for updating the bios?

[Sat, Sep 27, 2003 4:04 AM] -- Ramesh Par
You could download the latest ROMPaq SP23358 from the

link

given below and update the ROM:
http://h18007.www1.hp.com/support/f.../us/downlo

d

/18607.html
OR
ftp://ftp.compaq.com/pub/softpaq/sp23001-

23500/SP23358.exe

Please follow the installation procedure given in the

link

below:
ftp://ftp.compaq.com/pub/softpaq/sp23001-

23500/SP23358.txt

[Sat, Sep 27, 2003 4:04 AM] -- Jose Diaz
how old this computers model are?
[Sat, Sep 27, 2003 4:07 AM] -- Ramesh Par
5 month.
[Sat, Sep 27, 2003 4:07 AM] -- Jose Diaz
i am reading at the link below:
Corrects a timing issue in the memory subsystem which in
some systems could exhibit distorted video, lockups,
reboots, or potential data loss. This change improves

memory timing margins for PC2100/DDR266 and

configurations and corrects the symptoms listed above.
These symptoms have been observed on systems configured
with 512MB PC2700 memory. Other memory configurations
could be affected; however, this issue does not affect
systems with PC3200/DDR400 memory configurations.
why do you think it could solve the problem?
[Sat, Sep 27, 2003 4:12 AM] -- Ramesh Par
Updating the BIOS with the latest BIOS update will

resolve

most of the issues. However, we cannot guarantee that

this

will work.
[Sat, Sep 27, 2003 4:15 AM] -- Jose Diaz
i understand. I am reading the instructions and i think

can perform the bios update from my home linking with

PC using Remote Desktop on XP. What do you think?

[Sat, Sep 27, 2003 4:19 AM] -- Ramesh Par
HP/Compaq does not recommend updating the BIOS remotely.
[Sat, Sep 27, 2003 4:20 AM] -- Jose Diaz
Ok. So i am going to update the bios tomorrow. If the
problem persists what is the next step?
[Sat, Sep 27, 2003 4:31 AM] -- Ramesh Par
Please provide the model or the serial number of the
system, on which there are, no issues.
[Sat, Sep 27, 2003 4:37 AM] -- Jose Diaz
you mean the pcs where there are not issues sending

email?

[Sat, Sep 27, 2003 4:43 AM] -- Ramesh Par
As you stated in your earlier response that I got the
error when I try to SEND emails. I configured the same
account in other pcs and the work fine. This error just
occurs with D530S
I need to know that what is the hardware difference
between the system on with you are able to SEND e-mails
and the E530S.
[Sat, Sep 27, 2003 4:45 AM] -- Jose Diaz
i understand. The PCs where the accounts works fine are
Intel Pentium 3 800 Mhz, 128 MB. Compaq Evo i think. The
operating system is Windows 2000 Professional and Office
2000 full updated all of them and without any bios

[Sat, Sep 27, 2003 4:51 AM] -- Ramesh Par
I suggest that you make a backup of all the data of any
one system and install the Windows 2000 operating system
and check for the existence of the issue.
[Sat, Sep 27, 2003 4:53 AM] -- Jose Diaz
Is going Compaq/HP to provide me a CD with Windows 2000
Professional in spanish for this?. If i install Windows
2000 Professional the system will be completly

with all devices, drivers, etc.?

. bla bla bla

-termina aqui

Disculpen lo largo de este POST pero creo que es
conveniente que estemos claro en todas las posibilidades
que hemos intentado. De hecho, creo que estamos ante un
BUG Naciente...ojalá me equivoque.

Mi correo es: y el hotmail es
De cualquier manera me gustaría
postear la solución en el foro porque estoy seguro que
esto va a crecer.

Gracias.

José G. Díaz U.
Lan Assistant
UNFPA CO VENEZUELA
.

.