Error (0x80072F76) de Windows update

02/04/2004 - 19:54 por Jesús | Informe spam
al iniciar por primera vez windows update me
sale "Windows Update encontró un error y no puede mostrar
la página solicitada." y dice que es el error (0x80072F76)
¿Cómo puedo arreglarlo?
 

Leer las respuestas

#1 Vicente Manzanares [MS]
05/04/2004 - 10:24 | Informe spam
Estimado Jesús,
El siguiente artículo da información del error que estás teniendo y como
solucionarlo

Un saludo

Este mensaje se proporciona "como está" sin garantías de ninguna clase, y no
otorga ningún derecho.

Problem Description:
User receives a 0x80072F76 error when visiting the Windows Update Site. The
Windows Update.log file will have error entries similar to the following:
2002-11-25 23:25:11 04:25:11 Error IUCTL Failed to download iuident.cab
from http://
windowsupdate.microsoft.com/v4/ to C:\Program Files\WindowsUpdate\V4\temp
(Error 0x80072F76)


Resolutions:
This is a blocking issue. The client computer is unable to connect to a
component of the Windows Update site. Most likely this is due to
misconfigured proxy/firewall settings,
incorrect DNS entries or some application running on the client computer
that interacts with Web connections and is blocking the connection. Here
are a few ways to try to resolve this issue:

Suggestion 1
=
Check your HOSTS file (it may also be called HOSTS.SAM) and make sure you
don't have any static IP entries for the Windows Update web site listed in
the file. If you are running Win98/ME, the HOSTS file will be in this
folder:

C:\Windows

If you are running WinNT/2K/XP, it will be in this folder:

C:\WINDOWS\system32\drivers\etc

You can use Notepad to open the HOSTS file. You may need to "tell" Windows
to use Notepad to open the file.

Applications like web accelerators, TweakMasterDNS, etc. can add static IP
entries for the Windows Update site into your HOSTS file and when this
happens you will get the 0x80072F76 error message.

Suggestion 2
=
Check your firewall/proxy settings and also try disabling your firewall.
This error is the result of your PC's inability to connect to a component of
the Windows Update site. Disable all 3rd party applications (including
anti-virus) before accessing the site.

Suggestion 3
=
You may be able to resolve this issue by adding the following Web sites to
the trusted sites list in Internet Options:

http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com

To add these web sites to the list, follow these steps:

1. Open Internet Explorer.
2. Click "Tools," and then click "Internet Options."
3. Click "Security."
4. Click the Trusted Sites icon.
5. Click "Sites."
6. Clear the check box "Require server verification (https:)for all sites in
this zone."
7. Add all four sites listed above.

Suggestion 4
=
This issue may be resolved by adding the Windows Update sites to the
exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings:

1. Open Internet Explorer
2. Click "Tools" and then click "Internet Options."
3. Click "Connections" and then click "LAN Settings."
4. Click "Advanced" and add windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com, and download.windowsupdate.com to the
exceptions list.If you run other proxy/firewall software, then add the sites
to the exception list for those applications as well.
-
-
Suggestion 5
=
As a test, try this link:

http://windowsupdate.microsoft.com/v4/iuident.cab

When you click this link, you should see a popup message asking if you want
to Open the file, or Save it to your computer. If you are unable to connect
to this link and see a Page Cannot Be Displayed-type error, then this
confirms that some aspect of your Internet connection is preventing you from
reaching the Windows Update site.

Suggestion 6
=
This error may also occur with Mailgate from http://www.mailgate.com/
previous to version 3.5.171 beta where the issue seems to have been
corrected.
The excerpt below is from the release notes for the MailGate 3.5.171 Beta:

1.1 SDR0137 - Added support for the HTTP HEAD command in the Web proxy. This
command is used by the Microsoft Windows XP update service.
-
-



Issue Applies To:
Windows 2000
Windows 98 and Windows 98 Second Edition
Windows Millennium Edition
Windows XP




"Jesús" wrote in message
news:14b1d01c418db$80a18530$
al iniciar por primera vez windows update me
sale "Windows Update encontró un error y no puede mostrar
la página solicitada." y dice que es el error (0x80072F76)
¿Cómo puedo arreglarlo?

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